Where is Paolaillustrations based?
United Kingdom

How do you create your illustrations?
All my illustrations are painted traditionally on watercolour paper using acrylic gouache.

Did you go to University for art?
Yes! I have a degree in illustration.

What is your favourite genre of art?
Ever since I first learnt about it when I started University, I have continued to love the genre of magical realism.

The shop’s currency is in GBP - Great British Pound.
We accept most major types of payments including Visa, Mastercard, Apple Pay etc.
When ordering with a currency other than GBP, your chosen bank will automatically convert the currency for a small fee. (this fee will be your responsibility to pay.)

Checking out with Paypal is not available at the moment.

Please triple check ALL details when at the checkout page, including address, quantities and prodycts, this will ensure your package does not get lost!

If an order happens to be shipped back to my return address, due to any of the above reasons, the items may be shipped back after checking the problem and reaching out to the customer. If undamaged, a refund can be processed (minus shipping fees).
As I only have small quantities of products, items may not be able to be replaced!

Most items, unless stated, will be restocked once sold out.

Limited Stock - Limited stock products will most likely not be restocked once sold out, or if they are to be restocked it may take longer than usual.

Limited Edition - Only a few of this product will be made and sold.

Discontinued - Product will no longer be made or restocked.

If you have any questions regarding stock, please email or use the contact page!

Orders are sent out once a week; every Saturday by 12pm BST.
(If you would like your order to be sent out on the same week please order before Saturday.)

All orders made after this will be sent out the following Saturday.

Products are sent out in packaging such as recyclable glassine bags as well as paper bags. This ensures that items are protected from water and outside factors while in transit.
Unless stated, all packaging is recyclable. (Please check recycling requirements for your own country)

Standard Shipping does NOT include a tracking number.
Please use this service at your own discretion, especially when ordering from outside of the UK.

Paolaillustrations is NOT reliable for packages lost due to buyers choice of shipping.

I can only give rough estimates of when packages should arrive, however this is down to external factors of the postal services. If you are worried your parcel is not arriving, feel free to email or use my contact page and I will try my best to help!

All orders in which you have paid for tracking can be tracked here!

Customs and import taxes (VAT/GST) might apply to international orders outside of the United Kingdom once they arrive at the destination.

Paolaillustrations will NOT be responsible for any extra costs incurred.

Please be aware failure of payment may result in your package being destroyed or sent back, overall delaying the time your package will arrive or it may not arrive at all.

In the case that a package has been destroyed, it most likely cannot be replaced.

In the case that the package is sent back by the postal service and you no longer want it (it will need to be in absolute perfect condition), a refund may be possible, however any extra expenses due to the situation will be deducted from the refund amount. Delivery charges will not be refunded.

For all information on customs/vat/gst please research on your own countries government website before ordering.

Paolaillustrations does NOT accept any Returns, Exchanges or Refunds.

All products are created and sent out with great care and attention.

Paolaillustrations would never ship out any item that I do not deem perfect.

Please make sure to check all item details before making an order to avoid disappointment.

If products/orders are lost or damaged during transit, depending on the item it may be able to be sent out again. If this is the case, please email me (with pictures and order number) at: paolaillustrations@hotmail.com.

Damaged or Lost mail does NOT include:

Untracked mail

Orders damaged or lost once already at final destination/delivered

Lost deliveries due to inaccurate address provided

As a small business, Paolaillustrations does NOT accept Cancellations after a certain time frame. If you have a problem after placing an order please contact us straight away.

Notice: All copyright and reproductions of the illustrations and products on this website are retained by the artist, Paolaillustrations.

Failure to acknowledge this can result in copyright infringement.

By purchasing a product you agree that:

You will not sell products bought from my store to others.

You will not scan in and share illustration artwork online, even social media, whether stating it is by Paolaillustrations or Yourself.

You will not copy nor reproduce any artwork / product design.

Products purchased should be for personal (non commercial) use unless wholesale.

The purpose of these rules is to protect Paolaillustrations as well as the buyer from external issues arising.

All products, handmade or outsourced are responsibly sourced and ethically manufactured.